Data Protection & Security

Privacy Policy

Last Updated: November 2026

At Repair Today ("we", "our", or "us"), operating out of Bhubaneswar, Odisha, we deeply respect your privacy and are committed to safeguarding the personal information you share with us through our doorstep appliance repair and installation booking platforms.

🔒 Core Privacy Commitment: We never sell, rent, or trade your contact details or service records to third-party marketing brokers. Your information is used strictly for immediate technician dispatch and service fulfillment.

1. Information We Collect

When you book an AC or refrigerator service through our online forms or WhatsApp channels, we may collect the following details:

  • Personal Identifiers: Full name and mobile telephone number.
  • Service Details: Specific appliance type (AC or Refrigerator), requested service nature, and service address/location within Bhubaneswar or Cuttack.
  • Technical Data: Basic browser cookies, IP addresses, and interaction metrics gathered via Google Tag Manager and analytics tools to optimize website performance.

2. How We Use Your Information

The information collected is utilized exclusively for:

  • Dispatching certified local appliance technicians to your doorstep.
  • Making quick callback confirmations (typically within 15 minutes of form submission).
  • Enforcing our 30-day service warranty policy and issuing digital repair receipts.
  • Improving our web booking interfaces and customer support workflows.

3. Data Sharing & Disclosure

We do not share your personal data with outside entities, except under the following strict circumstances:

  • Assigned Technicians: Sharing your name, phone number, and address with the vetted technician directly assigned to fulfill your service ticket.
  • Legal Compliance: Disclosing details if required by applicable laws, court orders, or governmental regulations in India.

4. Data Security

We implement industry-standard administrative, physical, and technical security measures (including SSL encryption and secure database controls) to protect your information against unauthorized access, loss, or alteration.

5. Policy Updates

We may revise this Privacy Policy periodically to reflect changes in our technological infrastructure or business practices. Any updates will be posted directly on this page with a revised modification date.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us at:

Email: support@repairtoday.in
Helpline: +91 77888 74346
Service Base: Bhubaneswar, Khordha, Odisha - 751024